How to develop your relationships

22. August 2018John Ryding Olsson

You don’t have a relationship because people know you. You have a relationship when people trust you

The trust equation in the blue figure contains four qualities. These qualities determine whether people trust in you. Trust enables you to build a close relationship to them. The right relations are absolutely crucial for your success as a project manager as they are you power base.

 Credibility is based on your knowledge regarding the project task. You must have a professional standpoint. Did you put together a credible team to handle the task? Your credibility will be weakened if the stakeholders can see that your team is weak. What do you stand for? What are your values? Do you lead according to these standards and values? Do you announce honestly if you’re in doubt or simply don’t know the answer?

 Reliability. How do you fulfil your promises? Do you deliver on time? This is also very much about annonuncing changes instead of letting them pop up as a surprise. You should be ahead at all times and communicate adjustments coming up in the project. Reliability can also be  affected by experiences from previous projects.

Intimacy. It’s all about empathy and an honest interest in other people. This means that you have a personal relation which induces people to share their own personal worries. It describes your ability and readiness to be open and share your doubts and vulnerability.

 Less focus on your own needs. The last element describes how selfish you act. How much do your own interests come first compared with the stakeholder’s or the project’s interests? It’s all about how much your own interests are allowed to control or disturb your work.

Relations have to be built before you need them. It is absolutely crucial to make deposits into the goodwill account before you can withdraw backing and support.

“The meeting of two personalities is like the contact of two chemical substances: if there is any reaction, both are transformed.” C.G. Jung


"The average success rate for agile projects is 42%"

- Standish Group (2018)

Who is airborn leadership?

As a project manager I have always lacked a platform where I could click in and get inspiration, relevant knowledge and concrete tools, regardless of time and place. A wireless toolbox where knowledge came to me through the air. A help that could give me a much needed boost in my current challenge.

You have never been more important as a project manager. Projects are the engine in developing a better business, new products, improvements in society and the global transformation to sustainable energy and production. Your leadership is therefore crucial. As a leader and project manager, you are the tool that creates the results.

I hope airborn leadership can be your gateway to knowledge within project management, no matter what journey you are on.

John Ryding Olsson Founder & author
John Ryding Olsson Founder & author John Ryding Olsson

Looking for airmail?

Get updated on new knowledge and tools directly in your inbox.